Travel Technology Services
The work that happens
after the demo.
WHAT WE HEAR MOST OFTEN
Travel technology is complex by design. The real challenge isn't choosing a direction — it's building systems that work in production, at volume, inside live revenue environments.
That's where Trabacus operates.
"Our systems don't talk to each other."
Paul Dawson
CEO of MyCompany
"NDC has complicated our servicing."
Paul Dawson
CEO of MyCompany
"Reconciliation is manual and painful."
Paul Dawson
CEO of MyCompany
"AI isn't helping operations — yet."
Paul Dawson
CEO of MyCompany
"Post-acquisition integration is messy."
Paul Dawson
CEO of MyCompany
"Reporting takes too long."
Paul Dawson
CEO of MyCompany
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AUTOMATION
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INTEGRATION
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AI READY ARCHITECTURE
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01
TRAVEL TECH CONSULTING & MODERNISATION
A clear-eyed view of where your systems stand, and a realistic path forward.
THE CHALLENGE
Most travel technology landscapes weren't designed - they were accumulated. Systems were added incrementally, each solving a specific problem at a specific moment. The result is a stack where nothing integrates cleanly, decisions are made without clear data, and every modernisation conversation starts from scratch because nobody has a coherent view of the whole.
Before you can fix anything, you need an honest picture of what you're actually working with.
WHAT TRABACUS DELIVERS
- Current-state technology audit — what works, what doesn't, what's creating risk
- System and vendor assessment against your operational reality
- Modernisation roadmap with phased priorities and effort estimates
- Build vs. buy vs. integrate recommendations grounded in domain knowledge
- Integration architecture and data strategy for the target state
02
ERP & BACK-OFFICE TRANSFORMATION
Replace disconnected tools with a system built end-to-end for how travel actually works.
We help build fully integrated systems from first enquiry to final accounting entry.
THE CHALLENGE
The cost of a fragmented back office is rarely a single catastrophic failure. It's the accumulated cost of a thousand small inefficiencies: the margin that leaks between quotation and invoice, the reporting that's always two weeks late, the finance team spending month-end assembling data rather than interpreting it.
Most mid-market TMCs are effectively running several separate businesses sharing a P&L — because their systems were never unified.
WHAT TRABACUS DELIVERS
- CRM & enquiry management — capture, assign, track, convert
- Sales & quotation — automated pricing, margins, vouchers, confirmations
- Operations — bookings, availability, supplier confirmations, amendments
- Accounting — invoices, reconciliation, P&L, multi-currency, SAP integration
- MIS & reporting — real-time dashboards from branch-level to pan-national
- Role-based governance — granular access control at every level
03
GDS, NDC & DISTRIBUTION ENGINEERING
Navigate the shift to NDC without breaking your existing GDS workflows.
We engineer both worlds to coexist and scale — because the problem isn't getting NDC content in. It's what happens after the booking.
THE CHALLENGE
Airlines crossed the point of no return on NDC in 2025. Major carriers restructured GDS incentives and began surcharging EDIFACT-only content. The organisations struggling most aren't the ones who failed to connect NDC content — they're the ones who connected it but didn't rebuild the operational infrastructure behind it.
Ticketing, modifications, cancellations, queue management, and reconciliation in an NDC environment behave differently per airline, per API. Without engineering built for that complexity, the gains at the front end become losses at the back.
WHAT TRABACUS DELIVERS
- End-to-end NDC implementation - search, pricing, booking, auto-ticketing, servicing
- Multi-GDS integration: Amadeus, Sabre, Travelport - simultaneously
- Auto-ticketing engines with fare re-verification, tour code logic, and payment rules
- Readback services keep the GDS and the reservation platform in sync
- Cancellation, void & modification automation per airline API behaviour
- Risk Block PNR Builder for charter operations at scale
04
AUTOMATION & PROCESS OPTIMISATION
Turn your highest-volume workflows into automated engines — so your team handles exceptions, not repetition.
GDS incentives are shrinking. Service fees are under pressure. The operations teams that survive margin compression will be the ones whose technology does the repetitive work.
THE CHALLENGE
Manual ticketing, reconciliation, and queue management consume disproportionate agent time for transactions that are, in most cases, entirely rule-based. Every hour an experienced agent spends on routine queue processing is an hour not spent on complex bookings, client relationships, or exceptions that actually require judgement.
The travel companies winning on margin aren't the ones with the best negotiators. They're the ones whose operations are so efficient their competitors can't match their cost structure.
WHAT TRABACUS DELIVERS
- Auto-ticketing engines — fare verification, payment logic, commissions, accounting sync
- Queue automation — categorise, route, resolve without manual triage
- Reconciliation automation — BSP, supplier, credit card with exception-only workflow
- Cancellation, void & refund processing — rule-driven, zero manual intervention for standard cases
- Reporting & MIS automation — eliminating month-end manual aggregation
- Structured exception queues with full diagnostic context for agent resolution
05
INTEGRATION & ORCHESTRATION
Connect your systems so data flows automatically — and the gaps that cost you money close.
Build the integration layer that connects existing systems, eliminates manual handoffs, and creates a coherent data environment from which automation and reporting can flow.
THE CHALLENGE
The cost of system fragmentation is rarely a single catastrophic failure. It is the accumulated cost of a thousand small inefficiencies — the manual data transfers, the reconciliation spreadsheets, the batch files that occasionally fail silently, the finance team that can't see what the operations team is doing in real time.
Effective integration in travel requires practitioners who understand the domain — who know what a PNR contains and why it matters for accounting. Generic IT integration is rarely sufficient.
WHAT TRABACUS DELIVERS
- GDS & NDC connectivity — Amadeus, Sabre, Travelport, LCCs
- Hotel connectivity — Derbysoft, Galaxy Connect and others
- Car rental integration — Avis, Hertz and ground transport APIs
- Payment gateway and reconciliation system connections
- Back-office accounting and MIS platform integration
- Unified API frameworks — standardised validation, logging, and error handling
- Legacy-to-modern coexistence — WCF and REST in the same architecture
06
AI READY ARCHITECTURE & DATA FOUNDATIONS
Build the data infrastructure your operations need now — and that AI will depend on next.
Build the integrated data infrastructure your operations need today — and that AI-driven automation will depend on tomorrow.
THE CHALLENGE
Every travel company has an AI story. Almost none of them are about operations — which is exactly where the real value is. AI cannot reconcile data that isn't integrated. It cannot automate workflows that aren't defined. It cannot learn from signals that aren't captured.
Before AI can help, most travel organisations need to solve a more fundamental problem: their systems don't talk to each other. The data foundation comes first. Everything else follows from that.
WHAT TRABACUS DELIVERS
- Integrated data pipelines — clean, structured transactional data from operational systems
- API-first architecture enabling automation and AI connectivity
- Observability and telemetry for production-grade monitoring
- Configuration-driven systems that scale across customers and environments
- Security posture review and vulnerability remediation (Veracode-validated)
- CI/CD stabilisation — consistent, repeatable builds and deployments
- Documentation and developer tooling (Swagger/OpenAPI across all services)
Not sure which service fits your specific situation?
Most engagements start with a single conversation — not a proposal.
Tell us what you're trying to solve and we'll tell you honestly whether we're the right fit.